Falcon EM Support

The Falcon EM (FMS version 7) is a discontinued product and has been replaced by the FMS.
Falcon EM monitoring device - discontinued; replaced by the FMS.

The Falcon EM is a discontinued monitoring device.

Wondering what version of the FMS you have?
The Falcon EM was manufactured in 2008, and packaged in enclosures that are a white/buff color, as shown in the product photo.

If you have an older, buff-colored FMS, it’s time to upgrade. As of July 1, 2016, we will no longer provide free support for these older discontinued FMS units*. We have negotiated a limited time trade in program to help you upgrade your Falcon FMS monitoring units to take advantage of the new functionality and avoid any disruption in your support. Take a look at the advantages of upgrading your FMS, and learn how the FMS trade in program works.

* Paid support will still be available after the July 1, 2016 date at a rate of $125/hour.

File Type  
User Guide - Falcon EM (10 MB) Download
File Type  
Firmware - Falcon EM (732 KB) Download
MIB File - Falcon EM (201 KB) Download

Visit our support forum & join our community.

If you’ve read all the support documents and are still stuck, our forum should be your next stop.

Whether you search current content or submit a new topic for assistance or discussion, our in-house support staff and global user community are ready to help!

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Need more help?
We’re here for you.

You’ve combed through the user guides and searched the forum, but you still can’t find the answers you’re looking for.  Don’t worry – help is just a form submission away.

Complete our support request form and we’ll get back to you with expertise and answers within one business day.

Request Product Support