RLE Technologies is a rapidly growing technology manufacturing company with roots in the past and an eye on the future.

Founded in 1984, RLE has a strong culture focused on our employees and the important role they play in the success of our customers and our company.

Innovation, integrity, excellence, and accountability are the fundamental core values of our privately held company. Each plays an important role in how we manage our business, support our fellow employees, and interact in our community.

Our employees are at the top of their class in expertise, attitude, and passion. We believe in our employees, and because we believe in our employees we do our best to support them.

At RLE, our employees enjoy:

• A friendly and supportive work environment
• Generous paid time off policies
• Excellent benefits package that includes medical, dental, and vision insurance
• Company paid life insurance, short term and long term disability
• Pre and post-tax retirement savings options with a 4% company match
• Wellness Program with monetary rewards
• Desirable location – close proximity to Old Town Fort Collins

Current Job Listings:

APPLICANTS: Please send resumes to [email protected].

Customer Service Representative

Reports to: VP of Operations

Pay Band: $20.00- $27.00 an hour

General Purpose: The Customer Service Representative (CSR) is the primary point of contact for customers, responsible for managing orders, answering inquiries, and resolving issues in a timely and professional manner. The CSR plays a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients by providing exceptional service and support.

Key Responsibilities:

• Maintain excellent relationships with customers by responding to all inquiries and complaints, including RMA process, in a timely manner.
• Provide accurate information about products, services, pricing, and availability.
• Listen to customer concerns, identify root cause of problems, and offer effective solutions. Escalate complex issues to the appropriate department or manager as needed.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Monitor order status and communicate delays to customers.
• Coordinate with production, shipping, and logistics teams to ensure orders are fulfilled in a timely manner.
• Calculate shipping charges and include in customer invoicing.
• Maintain detailed and accurate records of customer interactions, transactions, and inquiries.
• Prepare reports on customer feedback, trends, and improvement opportunities.
• Assist in the creation and maintenance of customer service policies and procedures.
• Maintain a strong understanding of the company’s products and manufacturing processes.
• Provide basic level technical assistance and support to customers regarding product specifications and usage, referring them to technical support and sales as appropriate.
• Identify and suggest improvements to customer service processes and workflows.
• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.

Qualifications:

• Education:
  • High school diploma or equivalent required.
• Experience:
  • 2+ years of customer service experience, preferably in manufacturing or industrial environment.
  • Experience with order management systems and CRM software is highly preferred.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency with computers, including familiarity with CRM systems and Microsoft Office.
  • A positive attitude and a strong commitment to providing outstanding customer service.

Physical Demands:

• Sitting for extended periods while using a computer and phone.
• Manual dexterity includes frequent use of hands for typing, handling documents, and operating office equipment.
• Must have the ability to read detailed information on screens and documents and hear conversations over the phone and in-person.

Work Environment: The primary work environment is an office setting with regular use of a computer, phone, and other standard office equipment. The role required occasional visits to the manufacturing floor to interact with production staff to gain a better understanding of products and processes.

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Inside Sales Representative

Reports to: Chief Commercial Officer

Compensation: Annual Salary: $65,000- $85,000

General Purpose: The inside sales representative will develop new leads, communicate with customers, understand their needs, and ensure a smooth sales process. This role is responsible for building instant rapport and achieving customer satisfaction. A top inside sales representative should also be very competitive and a good listener.

Key Responsibilities:

• Coordinates with field sales team members to understand customers’ unique needs and potential sales opportunities.
• Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets.
• Quotation support for Regional Sales Associates.
• Develops relationships with customers.
• Taking inbound sales calls and relaying product information
• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

Qualifications:

• Education:
  • Associates degree required
  • Bachelor’s degree in any related field, preferred.
• Experience:
  • 4 – 7 years of inside sales experience or customer facing experience
  • Prior experience with a B2B manufacturing or distribution business
  • Prior experience with order entry and business systems (MRP, ERP systems)
• Skills:
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Excellent phone and cold calling skills.
  • Exceptional customer service skills.

Physical Demands:

• Sitting for extended periods while using a computer and phone.
• Manual dexterity includes frequent use of hands for typing, handling documents, and operating office equipment.
• Must have the ability to read detailed information on screens and documents and hear conversations over the phone and in-person.

Work Environment:

• This role is typically performed in an office setting, with occasional travel to attend events, meet with clients, or collaborate with other departments.
• Flexibility to work remotely, depending on company policy and project requirements.