RLE Technologies is a rapidly growing technology manufacturing company with roots in the past and an eye on the future.

Founded in 1984, RLE has a strong culture focused on our employees and the important role they play in the success of our customers and our company.

Innovation, integrity, excellence, and accountability are the fundamental core values of our privately held company. Each plays an important role in how we manage our business, support our fellow employees, and interact in our community.

Our employees are at the top of their class in expertise, attitude, and passion. We believe in our employees, and because we believe in our employees we do our best to support them.

At RLE, our employees enjoy:

• A friendly and supportive work environment
• Generous paid time off policies
• Excellent benefits package that includes medical, dental, and vision insurance
• Company paid life insurance, short term and long term disability
• Pre and post-tax retirement savings options with a 4% company match
• Wellness Program with monetary rewards
• Desirable location – close proximity to Old Town Fort Collins

Current Job Listings:

APPLICANTS: Please send resumes to [email protected].

Customer Service Representative

Reports to: VP of Operations

Pay Band: $20.00- $27.00 an hour

General Purpose: The Customer Service Representative (CSR) is the primary point of contact for customers, responsible for managing orders, answering inquiries, and resolving issues in a timely and professional manner. The CSR plays a crucial role in ensuring customer satisfaction and maintaining positive relationships with clients by providing exceptional service and support.

Key Responsibilities:

• Maintain excellent relationships with customers by responding to all inquiries and complaints, including RMA process, in a timely manner.
• Provide accurate information about products, services, pricing, and availability.
• Listen to customer concerns, identify root cause of problems, and offer effective solutions. Escalate complex issues to the appropriate department or manager as needed.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Monitor order status and communicate delays to customers.
• Coordinate with production, shipping, and logistics teams to ensure orders are fulfilled in a timely manner.
• Calculate shipping charges and include in customer invoicing.
• Maintain detailed and accurate records of customer interactions, transactions, and inquiries.
• Prepare reports on customer feedback, trends, and improvement opportunities.
• Assist in the creation and maintenance of customer service policies and procedures.
• Maintain a strong understanding of the company’s products and manufacturing processes.
• Provide basic level technical assistance and support to customers regarding product specifications and usage, referring them to technical support and sales as appropriate.
• Identify and suggest improvements to customer service processes and workflows.
• Participate in ongoing training and development programs to enhance product knowledge and customer service skills.

Qualifications:

• Education:
  • High school diploma or equivalent required.
• Experience:
  • 2+ years of customer service experience, preferably in manufacturing or industrial environment.
  • Experience with order management systems and CRM software is highly preferred.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Proficiency with computers, including familiarity with CRM systems and Microsoft Office.
  • A positive attitude and a strong commitment to providing outstanding customer service.

Physical Demands:

• Sitting for extended periods while using a computer and phone.
• Manual dexterity includes frequent use of hands for typing, handling documents, and operating office equipment.
• Must have the ability to read detailed information on screens and documents and hear conversations over the phone and in-person.

Work Environment: The primary work environment is an office setting with regular use of a computer, phone, and other standard office equipment. The role required occasional visits to the manufacturing floor to interact with production staff to gain a better understanding of products and processes.

---

Inside Sales Representative

Reports to: Chief Commercial Officer

Compensation: Annual Salary: $65,000- $85,000

General Purpose: The inside sales representative will develop new leads, communicate with customers, understand their needs, and ensure a smooth sales process. This role is responsible for building instant rapport and achieving customer satisfaction. A top inside sales representative should also be very competitive and a good listener.

Key Responsibilities:

• Coordinates with field sales team members to understand customers’ unique needs and potential sales opportunities.
• Selects appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets.
• Quotation support for Regional Sales Associates.
• Develops relationships with customers.
• Taking inbound sales calls and relaying product information
• Understanding customers’ needs and identifying sales opportunities.
• Answering potential customers’ questions and sending additional information per email.
• Keeping up with product and service information and updates.
• Creating and maintaining a database of current and potential customers.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Researching and qualifying new leads.
• Closing sales and achieving sales targets.

Qualifications:

• Education:
  • Associates degree required
  • Bachelor’s degree in any related field, preferred.
• Experience:
  • 4 – 7 years of inside sales experience or customer facing experience
  • Prior experience with a B2B manufacturing or distribution business
  • Prior experience with order entry and business systems (MRP, ERP systems)
• Skills:
  • Excellent communication skills, both verbal and written.
  • Good organizational skills and the ability to multitask.
  • Excellent phone and cold calling skills.
  • Exceptional customer service skills.

Physical Demands:

• Sitting for extended periods while using a computer and phone.
• Manual dexterity includes frequent use of hands for typing, handling documents, and operating office equipment.
• Must have the ability to read detailed information on screens and documents and hear conversations over the phone and in-person.

Work Environment:

• This role is typically performed in an office setting, with occasional travel to attend events, meet with clients, or collaborate with other departments.
• Flexibility to work remotely, depending on company policy and project requirements.

---

Marketing Manager

Reports to: Chief Commercial Officer

Compensation: $65,000- $85,000

General Purpose: The Marketing Manager is responsible for developing, implementing, and executing strategic marketing plans to attract potential customers and retain existing ones. This role involves overseeing various marketing initiatives, managing the marketing team, and working closely with sales and product teams to drive business growth. The ideal candidate is a creative and analytical thinker with a proven track record in marketing.

Key Responsibilities:

• Develop and implement comprehensive marketing strategies aligned with the company’s business goals. This includes defining target markets, identifying growth opportunities, and setting measurable objectives.
• Plan, execute, and oversee marketing campaigns across multiple channels, including digital, print, social media, email, and events. Ensure that all campaigns are on-brand, timely, and within budget.
• Oversee the creation of high-quality content, including blog posts, white papers, case studies, videos, and social media updates. Ensure consistency in brand messaging across all content and communication channels.
• Lead digital marketing efforts, including SEO, SEM, PPC, email marketing, and social media marketing. Analyze and report on the effectiveness of digital campaigns and optimize strategies to improve performance.
• Conduct market research to understand customer needs, preferences, and behaviors. Analyze market trends, competitor activities, and customer feedback to inform marketing strategies and product development.
• Ensure consistent brand messaging and visual identity across all marketing materials and communications. Maintain and enhance the company’s brand image and reputation in the market.
• Develop and manage the marketing budget, ensuring that all initiatives are cost-effective and deliver a strong return on investment (ROI). Monitor expenses and allocate resources efficiently.
• Work closely with the sales and product teams to align marketing efforts with sales goals and product launches. Support sales initiatives with targeted marketing campaigns and materials.
• Monitor and analyze the performance of marketing campaigns using key metrics and analytics tools. Provide regular reports to senior management on campaign results, market conditions, and areas for improvement.
• Organize and oversee company events, trade shows, webinars, and other promotional activities. Ensure events are well-planned, executed, and aligned with marketing objectives.

Qualifications:

• Education:
  • Bachelor’s degree in Marketing, Business, Communications, Graphic Design, or related field required.
• Experience:
  • 5+ years of professional experience, or any combination of education and experience.
• Skills:
  • Excellent communication, presentation, and interpersonal skills.
  • Proficiency in digital marketing tools and platforms, including Google Analytics, social media advertising, and email marketing software.
  • Creative thinking and problem-solving skills.
  • Strong analytical skills and the ability to interpret data to make informed decisions.
  • Experience with content creation and brand management.

Physical Demands:

• Ability to travel occasionally for industry events, conferences, and meetings with clients or partners.
• Ability to present ideas and strategies clearly and persuasively to both internal teams and external stakeholders.

Work Environment:

• This role is typically performed in an office setting, with occasional travel to attend events, meet with clients, or collaborate with other departments.
• Flexibility to work remotely, depending on company policy and project requirements.

---

Quality Assurance (QA) Engineer

Reports to: Operations Manager

Pay Band: $75,000- $125,000

General Purpose: The Quality Assurance Engineer is responsible for supporting the quality assurance process by testing and inspecting products, identifying issues, and ensuring compliance with company standards. This role involves working closely with production and engineering teams to conduct tests, document findings, and help develop solutions to maintain product quality. The Quality Assurance Engineer I plays a key role in upholding quality and reliability, contributing to continuous improvement initiatives and ensuring customer satisfaction.

Key Responsibilities:

• Conduct routine testing and inspection of products to ensure they meet company quality standards. Document test results and identify any discrepancies.
• Assist in identifying the root causes of quality issues and work with cross-functional teams to implement corrective actions to prevent recurrence.
• Follow established quality control protocols and procedures during the testing and inspection processes. Provide feedback to improve QA processes and methods.
• Maintain accurate and organized records of all test results, quality checks, and corrective actions. Prepare reports for management on quality trends and findings.
• Ensure products adhere to industry regulations and company standards. Stay informed about relevant quality standards (e.g., ISO, ASTM) and assist in compliance efforts.
• Work with engineering and production teams to address quality issues, troubleshoot production problems, and implement solutions that improve product quality.
• Contribute ideas and observations to continuous improvement efforts in quality processes, helping identify areas to enhance product quality and process efficiency.

Qualifications:

• Education:
  • Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or a related field).
• Experience:
  • Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or a related
  • 0-2 years of experience in quality assurance, manufacturing, or engineering.
• Skills:
  • Basic knowledge of quality assurance principles and standards.
  • Familiarity with quality testing tools and equipment.
  • Strong attention to detail and analytical skills.
  • Ability to work collaboratively in a team environment.
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint) and familiarity with data analysis tools.

Physical Demands:

• Sedentary work that primarily involves sitting/standing.
• Occasional travel required.
• Occasional work in a manufacturing environment with no exposure to hazardous conditions.

Work Environment:

• This role is performed in an office setting, with occasional travel to attend events, meet with clients, or collaborate with other departments.

---

Technical Support Specialist

Reports to: Technical Support Manager

Pay Band: $40,000- $55,000

General Purpose: The primary purpose of a Technical Support Specialist is to provide expert assistance to customers and internal users in troubleshooting, diagnosing, and resolving technical issues related to the organization’s products, services, or IT infrastructure. This role ensures customer satisfaction, minimizes downtime, and facilitates smooth operation by delivering timely and effective support.

Key Responsibilities:

• Provide phone and email technical support to our customer and installation partners during normal business hours and occasionally at odd hours depending on customer needs and availability.
• Enter and update cases in software ticketing system (i.e. JIRA).
• Become an expert in product use, troubleshooting, and installation methods to lead certification training classes for installers and end users both in-house and on site.
• Technical writing of guidelines, FAQ’s, internal procedures, updating user manuals & application notes.
• Become the customer advocate in product quality by testing and validating software and hardware products from an installer/user perspective.
• Occasional Travel, primarily in the USA, for new site installations and on-site troubleshooting and training of all NDSL product lines.
• Assist as necessary in other roles/duties, such as installation services, to broaden experience and knowledge of the product.
• Enter and update cases in software ticketing system (i.e. JIRA).
• Follow up with customer returns (i.e. RMAs) and update supervisor on their statuses.
• Other duties as assigned.

Qualifications:

• Education:
  • Technical school credentials, apprenticeships, associate’s degrees, or equivalent experience in relevant fields will be considered.
• Experience:
  • 1 years’ experience working in a relevant field preferred.
  • 2+ years of customer service experience, preferably in the manufacturing or industrial environment.
• Skills:
  • Personable with excellent oral and written communication skills assessing systems sight-unseen.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Technical writing experience with an end-user focus is a plus
  • Experience with Microsoft Windows “under the hood” (i.e. Device Manager, Registry editing, and configuration options).

Physical Demands:

• Sitting for extended periods while using a computer and phone.
• Manual dexterity includes frequent use of hands for typing, handling documents, and operating office equipment.
• Must have the ability to read detailed information on screens and documents and hear conversations over the phone and in-person.

Work Environment: The primary work environment is an office setting with regular use of a computer, phone, and other standard office equipment. The role required occasional visits to the manufacturing floor to interact with production staff to gain a better understanding of products and processes.

This position is based in Fort Collins, CO with occasional travel to customer sites to provide on-site hands-on support and/or product training, as necessary. Anticipated travel is typically less than 25%. The position offers both in-office and remote work potential.