RMA Form

Technical issue with your product? Complete a request product support form.

We ask that you DO NOT fill out and submit the below RMA form until you have had a conversation with our technical support team, via the request product support form. If you choose to decline remote Tech Support, your return will be subject to a minimum evaluation fee of $150.00. Additional fees may apply.

Need to return a product to stock? This RMA Form is your starting point.

Once you submit this form, an RLE representative will contact you to guide you through the next steps of the RMA process.

The RLE Customer Support team is available via email – [email protected].
If you have concerns about Triad floor panels, contact the RLE Customer Support Team for guidance.
If Triad panels were damaged in transit, contact the carrier directly. RLE is not responsible for carrier-caused damage.
Triad panels being returned to stock must arrive at RLE undamaged in order to receive credit. It is your responsibility to package the loads to prevent damage. Credit will not be issued for any panels received by RLE with damage.
Review RLE’s Return Materials Authorization (RMA) process.

Product / Purchase Information
- - RLE will assess the condition of all returned products and confirm their warranty status.
- - All unopened, unused products returned within 90 days of purchase are subject to a 20% restocking fee.
- - All out of warranty products and products determined to be damaged or misused will be handled according to RLE's out of warranty policy. These products are subject to a minimum $150.00 evaluation fee, plus additional fees as necessary.
Product Name / Model Number*
Product Purchase Date
Product Serial Number
Quantity Returning
RLE PO Number

*So that we can best assist you, this form will not be processed without a valid RLE purchase order number.
Tech Support Ticket Number

*if applicable
Please Select Reason For Return:*
- Ordered wrong product
- Ordered wrong quantity
- Wrong product was shipped
- Product evaluation/repair is needed
- Product is defective - In warranty period
- Product is defective - Out of warranty period
- None of the above apply
Enter additional products to return and/or provide any additional information RLE needs to know about this return:
RLE Customer Information
Company Name*
Contact Name*
Contact Email*
Contact Phone Number*
Street Address*
City*
State / Province
Zip / Postal Code*
Country*
Product Return / Ship To Address
(If different from above)
Company Name
Contact Name
Contact Email
Contact Phone Number
Street Address
City
State / Province
Zip / Postal Code
Country
Authorization Information
If you return product outside of RLE's warranty period, product that has been damaged or misused, or decline remote Tech Support, you agree to pay a minimum evaluation fee of $150.00. Additional fees may apply.
I have communicated with an RLE Representative, reviewed RLE's RMA process, and the information provided in this form is truthful and accurate.*
- RMA Verification
RLE Representative*
Customer Representative*
Date
MM slash DD slash YYYY
CAPTCHA

Technical issue with your product? Complete a request product support form.

Need to return a product to stock? This RMA Form is your starting point.

Product / Purchase Information

RLE Customer Information

Product Return / Ship To Address

Authorization Information