If you need to return a product to stock, this form is your starting point.

Once you submit this form, an RLE representative will contact you to guide you through the next steps of the RMA process.


 

 

    • If you have concerns about Triad floor panels, contact the RLE Customer Support Team for guidance.
      If Triad panels were damaged in transit, contact the carrier directly.  RLE is not responsible for carrier-caused damage.

 

    • Triad panels being returned to stock must arrive at RLE undamaged in order to receive credit. It is your responsibility to package the loads to prevent damage. Credit will not be issued for any panels received by RLE with damage.

 


  • Product / Purchase Information

    • - RLE will assess the condition of all returned products and confirm their warranty status.
    • - All unopened, unused products returned within 90 days of purchase are subject to a 20% restocking fee.
    • - All out of warranty products and products determined to be damaged or misused will be handled according to RLE's out of warranty policy. These products are subject to a minimum $150.00 evaluation fee, plus additional fees as necessary.
  • RLE Customer Information

  • Product Return / Ship To Address

    (If different from above)
  • Authorization Information

    If you return product outside of RLE's warranty period or product that has been damaged or misused, you agree to pay a minimum evaluation fee of $150.00. Additional fees may also apply.