RMA Form

If you need to return a product to stock, this form is your starting point.

Once you submit this form, an RLE representative will contact you to guide you through the next steps of the RMA process.

• • If there is an issue with your product, contact the RLE Customer Support Team. DO NOT fill out and submit this form until you have had a conversation with our support team. If you chose to decline remote Tech Support, your return will be subject to a minimum evaluation fee of $150.00. Additional fees may apply.

• • The RLE Customer Support team is available via live chat or email – [email protected].

• • If you have concerns about Triad floor panels, contact the RLE Customer Support Team for guidance.
    If Triad panels were damaged in transit, contact the carrier directly.  RLE is not responsible for carrier-caused damage.

• • Triad panels being returned to stock must arrive at RLE undamaged in order to receive credit. It is your responsibility to package the loads to prevent damage. Credit will not be issued for any panels received by RLE with damage.

• • Review RLE’s Return Materials Authorization (RMA) process.

• Product / Purchase Information

• • - RLE will assess the condition of all returned products and confirm their warranty status.
  • - All unopened, unused products returned within 90 days of purchase are subject to a 20% restocking fee.
  • - All out of warranty products and products determined to be damaged or misused will be handled according to RLE's out of warranty policy. These products are subject to a minimum $150.00 evaluation fee, plus additional fees as necessary.
• Product Name / Model Number*
• Quantity Returning
• Product Serial Number
• Product Purchase Date
• Original PO Number*
• Please select the reason for the return:*
  • Ordered wrong product
  • Ordered wrong quantity
  • Wrong product was shipped
  • Product evaluation/repair is needed
  • Product is defective - In warranty period
  • Product is defective - Out of warranty period
  • None of the above apply
• Enter additional products to return and/or provide any additional information RLE needs to know about this return:

• RLE Customer Information

• Company Name*
• Contact Name*
• Contact Email*
• Contact Phone Number*
• Street Address*
• City*
• State / Province
• Zip / Postal Code*
• Country*
  United StatesAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCosta RicaCôte d'IvoireCroatiaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFijiFinlandFranceFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGreeceGreenlandGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiSouth KoreaKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSpainSri LankaSudanSurinameSwazilandSwedenSwitzerlandTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.YemenZambiaZimbabwe

• Product Return / Ship To Address

  (If different from above)
• Company Name
• Contact Name
• Contact Email
• Contact Phone Number
• Street Address
• City
• State / Province
• Zip / Postal Code
• Country
  United StatesAfghanistanAlbaniaAlgeriaAmerican SamoaAndorraAngolaAntigua and BarbudaArgentinaArmeniaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBoliviaBosnia and HerzegovinaBotswanaBrazilBruneiBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman IslandsCentral African RepublicChadChileChinaColombiaComorosCongo, Democratic Republic of theCongo, Republic of theCosta RicaCôte d'IvoireCroatiaCyprusCzech RepublicDenmarkDjiboutiDominicaDominican RepublicEast TimorEcuadorEgyptEl SalvadorEquatorial GuineaEritreaEstoniaEthiopiaFaroe IslandsFijiFinlandFranceFrench PolynesiaGabonGambiaGeorgiaGermanyGhanaGreeceGreenlandGrenadaGuamGuatemalaGuineaGuinea-BissauGuyanaHaitiHondurasHong KongHungaryIcelandIndiaIndonesiaIraqIrelandIsraelItalyJamaicaJapanJordanKazakhstanKenyaKiribatiSouth KoreaKosovoKuwaitKyrgyzstanLaosLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacedoniaMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall IslandsMauritaniaMauritiusMexicoMicronesiaMoldovaMonacoMongoliaMontenegroMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew ZealandNicaraguaNigerNigeriaNorthern Mariana IslandsNorwayOmanPakistanPalauPalestine, State ofPanamaPapua New GuineaParaguayPeruPhilippinesPolandPortugalPuerto RicoQatarRomaniaRussiaRwandaSaint Kitts and NevisSaint LuciaSaint Vincent and the GrenadinesSamoaSan MarinoSao Tome and PrincipeSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint MaartenSlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSpainSri LankaSudanSurinameSwazilandSwedenSwitzerlandTaiwanTajikistanTanzaniaThailandTogoTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTuvaluUgandaUkraineUnited Arab EmiratesUnited KingdomUruguayUzbekistanVanuatuVatican CityVenezuelaVietnamVirgin Islands, BritishVirgin Islands, U.S.YemenZambiaZimbabwe

• Authorization Information

  If you return product outside of RLE's warranty period, product that has been damaged or misused, or decline remote Tech Support, you agree to pay a minimum evaluation fee of $150.00. Additional fees may apply.
• RMA Verification*
  • I have communicated with RLE Customer Support, reviewed RLE's RMA process, and the information provided in this form is truthful and accurate.
• Authorized By*
• Date*